Compact Construction Equipment, LLC. is your home for Bobcat construction equipment in Texas. With 18 convenient locations in Abilene, Alamo, Amarillo, Austin, Buda, Corpus Christi, Corsicana, Kerrville, Lubbock, Marble Falls, Marion, Midland-Odessa, Pleasanton, San Antonio, Temple, Waco, Wichita Falls and Victoria you are never more than a phone call away from the reliable equipment and dedicated support you need.

As one of the largest Bobcat dealers in the region, we offer a full line of new and used Bobcat skid steers, compact loaders, excavators, utility vehicles and more. Available for sale, short or long term rental, our fleet of Bobcat equipment can help you get the job done.

The Service Manager efficiently manages and directs all aspects of Service Department operations in a courteous and cordial manner, ensuring customer satisfaction and maximum efficiency for the business. Coordinates activities, cooperates and partners with other departments to support customer needs. Sells company parts, labor and whole goods service. Communicates expectations to employees and facilitates adherence to Company policies and procedures.

Duties and responsibilities include, but are not limited to

Schedules all service work and assigns to technicians, oversees work to ensure satisfaction for all customers, and assists technicians when needed
Oversees the charge out of all service tickets, including: customer, internal and warranty work in a timely, profitable manner
Hires, trains, leads, supports and provides input for annual performance reviews of service employees
Maintains and keeps current the service library manuals and bulletins
Works with sales staff on prompt and cost-effective reconditioning of used equipment
Controls expenses of service department while maintaining productive services for customers
Contacts each customer surveying how the quality of work was performed for services rendered
Assists sales personnel with new machine start ups in the field
Assists sales personnel with customer contacts regarding sales and outside service sales
Conducts regular service department meetings and controls non-productive time, breaks, and lunches
Communicates changes in service/warranty policies and procedures to ensure all employees have the appropriate information they need to successfully perform their roles and responsibilities
Represents Bobcat at factory, industry and company events, including meetings and training
Perform all other duties as assigned by management in a professional and efficient manner

Qualifications

High school diploma, GED or vocational training/certification
4 year college degree or equivalent experience in a service related field preferred
3-5 years experience in same or similar industry
Mechanical/technical aptitude, safe work habits, a good working knowledge of equipment operations and mechanical function
Strong diagnostic skills, works with minimal supervision, customer service oriented, a problem solver, reliable, ethical, able to adapt to the people and environment around them - customers, suppliers, co-workers and manufacturer's employees
Experience with hydraulic systems, electrical, electronics, pneumatics, diagnosing and calibration a plus
Must communicate professionally, respectfully and honestly at all times and communication is to be clear and language is to be profanity free while employee demeanor is to be calm and composed
Must be able to lift at least 50 lbs, stand, walk, use hands and fingers, handle, feel, reach with hands and arms, stoop, kneel, crouch or crawl, talk and hear
Regularly exposed to extreme weather elements, including wet and/or humid conditions, extreme cold and extreme heat, moving mechanical parts and equipment, and noise level in working environment can be moderate to high
Background check, pre-employment drug testing and clean driving record required
Personal appearance must be neat and clean
Certain positions require a valid driver's license and ability to meet requirements of the Company Driver Policy; the Company will review motor vehicle records annually for all employees for whom driving a motor vehicle is an essential job function or when employees must obtain and drive rental vehicles during the course of conducting company business

Bobcat Company

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