Description

The position of Front Line Teller is responsible for performing a variety of lobby and drive thru service transactions for customers in a professional, timely and efficient manner and according to established bank policies and procedures.

Essential Duties

Represents the bank in a courteous and professional manner. Furnishes prompt, efficient and accurate service in processing transactions.
Prepares teller window to be organized and ready to serve customers by regularly scheduled opening times.
Maintains a high level of security awareness within daily work responsibilities such as the safekeeping of teller cash by locking teller drawers and computer. Maintains proper amounts of cash in teller window.
Attention to detail and excellent communication skills are required.
Is knowledgeable in bank products and services and actively recognizes the needs of our customers in providing them.
Maintains adequate teller supplies in an organized manner.
Accepts checks and cash for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability.
Cashes checks and pays money from savings and checking accounts upon verification of signatures and customer account balances. Inspects all negotiable items to determine their negotiability.
Receives payments for loans such as mortgage, installment, and commercial, ensuring that payments equal the amount due and that all late charges, if applicable, are collected.
Cashes checks for non-bank customers upon verification of identification and appropriate approval, as required.
Assist in working night depository bags/envelopes, dropped bags as well as handling bank-by-mail deposits.
Issues cashier’s checks to customers.
Prepares cash advance requests, obtaining proper authorization. Ensures that the cash advances are balanced and transmitted daily.
Maintains MC/EMV supplies.
Redeems E/EE/I savings bonds for customers only.
Accepts stop payments on ACH items and checks and applies them according to procedure.
Accepts and exchanges foreign currency by working through a corresponding bank.
Completes Monetary Instrument Log information through the Teller system for the purchase of a monetary instrument (cashier’s check) with cash starting at $3,000.
Completes Currency Transaction information through the Teller system for cash transactions over at $5,000 or over $10,000.
Prepares wire transfer requests according to procedure.
Balances teller window daily along with each day and will provide a signed teller tape to their supervisor to confirm daily balancing.
Performs opening and closing responsibilities when assigned.
Sets up such tasks as preauthorized transactions, direct deposits, and change of addresses.
Responds to customer account inquiries in a friendly professional manner.
Provides customer with copies of statements.
Verifies incoming cash shipments under dual control if requested.
Maintains ATM on a daily basis, handling deposits, balancing, replenishes cash and supplies (may not apply to all locations).
Admits customers identified by signature comparison to the safe deposit vault area. Permits customers access to their individual boxes with the use of the guard key and the customer’s key, secures safe deposit box access doors and escorts customers out of the vault area (may not apply to all locations).
Answers phones and e-mails in a friendly and professional manner.
Reviews items scanned into Teller Capture for accuracy.
Knows, understands and can locate all policies and procedures relative to teller operations and customer service functions.

Equal Opportunity Employer/Veterans/Disabled

City Bank

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