Job Details for Operations Support Clerk

Court Name/Organization

Texas Western Probation Office

Overview of the Position

The U.S. Probation Office for the Western District of Texas is currently seeking an Operations Support Clerk. The Operations Support Clerk provides technical, administrative, and clerical support to probation officers and officer assistants in a wide range of areas. The incumbent should be a highly organized self-starter with the ability to prioritize and complete multiple tasks and deadlines for numerous people within a fast-paced working environment. The ability to maintain confidentiality is imperative.

Location

Midland, Odessa, TX

Opening and Closing Dates

09/10/2026 - 09/25/2026

Appointment Type

Permanent

Classification Level/Grade

CL 24

Salary

Not specified

Announcement Number

USPO 26-26

Position Description

Perform receptionist duties by greeting visitors/callers in person and by telephone, answering routine questions, provide assistance as authorized, and direct visitors/callers to the appropriate person or department. Route duty calls to duty officers, and other general office duties.
Inform persons under supervision on procedures for completing appropriate forms and authorizations
Perform data entry with accuracy and timeliness, conduct records research and retrieval via telephone or mail to obtain required documentation, open and close supervision case records, utilize case tracking programs, perform various file management tasks, maintain confidentiality of records, assist officers in responding to collateral requests for information, maintain record keeping of various logs and data
Operates the local/state law enforcement information retrieval system and Criminal Justice Information System (CJIS) terminals to obtain criminal history information and route the information to appropriate recipients. Electronically submits appropriate documents to the Bureau of Prisons and Sentencing Commission, at the direction of probation officers.
Opens, closes, researches, and updates information into computerized records, including the Probation Automated Case Tracking Systems (PACTS). Retrieves information from databases and generates periodic reports.
May review presentence reports developed by officers for formatting and typographical errors
Performs other support related duties as assigned

Qualifications

A high school diploma or equivalent required. Prefer bachelor’s degree from an accredited college or university in a field of academic study, such as criminal justice, criminology, psychology, sociology, human relations, or business or public administration.
Two years of progressively responsible clerical, office or other work that indicates the possession of, or the ability to acquire, the knowledge and skills needed to perform the duties of the position. Such experience is commonly encountered in probation and pretrial services offices, law firms, legal counsel offices, banking and credit firms, educational institutions, or social service organizations.
Demonstrated computer and keyboarding skills
Excellent writing and verbal communication skills
Excellent organizational skills
Ability to deal with multiple demands in a fast-paced environment
Ability to work with a wide variety of people with diverse backgrounds
A professional demeanor and presence
Fluent in English-Spanish is preferred

Application Info

Qualified candidates must submit a cover letter and resume through www.txwp.uscourts.gov > Court Info > Jobs > Current Employment Opportunities & Online Application. Applications must be received by close of business on or before the closing date. No late applications will be considered. Local candidates will receive priority consideration.

Background Investigation & The Fair Chance to Compete Act (FCA)

The selectee for this position is subject to a criminal record check and satisfactory adjudication by the employing office to be eligible for employment. Due to the sensitivity level of this position, candidates may be asked about their criminal history prior to receiving a tentative offer of employment. Criminal history is not in itself disqualifying. All available information, past and present, favorable and unfavorable, about the reliability and trustworthiness of an individual will be considered when making an employment suitability determination. Providing false and/or misleading information may be grounds for removal from the application and selection process, as well as disciplinary action if discovered after an individual’s date of hire.

The U.S. Courts reserves the right to modify the conditions of this job announcement, or to withdraw the announcement, any of which may occur without prior written or other notice. More than one position may be filled from this posting. In the event that a position becomes vacant in district in a similar classification, within a reasonable time of the original announcement, the Court Unit Executive may elect to select a candidate from the applicants who responded to the original announcement without posting the position. The Court is not authorized to reimburse travel expenses for interviews or relocation. This position is subject to mandatory electronic direct deposit of salary payments. All applicants must be a U.S. citizen or must be a lawful permanent resident (i.e., green card holder) and seeking U.S. citizenship. Applicants are advised that false statements or omission of information on any application materials may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed. Employees of the U.S. Courts serve under "Excepted Appointments" and are considered "at-will" employees (except for probation officers who may be removed for cause). All employees are required to adhere to the Code of Conduct for Judicial Employees (available for review upon request). Applicants scheduled to interview should advise the Human Resources staff if any accommodation is needed.

Please visit www.txwp.uscourts.gov for more information.

The federal Judiciary is an Equal Employment Opportunity employer.

Texas Western Probation Office

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