JOB REQUIREMENTS: Our Story: Crisis Prevention Institute Inc. (CPI) is
the worldwide leader in evidence-based de-escalation and crisis
prevention training and dementia care services. Our programs teach
professionals the skills to recognize, prevent, and respond to crises in
the workplace. Since 1980, we\'ve helped train more than 17 million
people within service-oriented industries including education, health
care, behavioral health, long-term care, human services,
security,corporate, and retail. At CPI, we are dedicated to changing
behaviors and reducing conflict for theCare, Welfare, Safety, and
Securityof everyone. We believe the power of empathy, meaningful
connections, personal safety, and security are the antidotes to fear and
anxiety. It\'s a philosophy that is central to everything we do, and
traces back to our beginning. As a member of the team, you can expect
to: Make a difference through your work - You\'ll be proud to tell your
family and friends about what you do. Gain significant career experience
only obtained within a fast-growing organization - Entry-level roles
through executive leadership. Feel fulfilled and have fun - We work hard
but make the time to build meaningful relationships and celebrate the
wins.The Role: The Technology Operations System Administrator is a CPI
Service Desk team member responsible for being a Subject Matter Expert
(SME) in CPI technology systems. This role ensures the reliability,
security, support, and stable operation of CPI\'s systems, cloud,
networking infrastructure, and end-user systems. This role will also act
as a senior-level point of escalation within the Service Desk (SD) team
and maintain escalated incident tickets. This role requires an
automation-first mindset and deep knowledge of endpoint environments
using Microsoft Intune. What You Get To Do Everyday: Advanced Systems
Administration & Technical Expertise: Lead endpoint management
modernization, driving continuous improvement of Microsoft Intune and
owning the migration from SCCM, including Autopilot and White Glove
deployments with ongoing Intune ownership and support. Act as the
top-tier escalation authority for the Service Desk, delivering expert
troubleshooting across cybersecurity, networking, operating systems,
enterprise applications, and M365/SharePoint services. Own and optimize
critical enterprise systems, ensuring compliance and reliability by
proactively resolving systemic issues, applying automation and best
practices, and maintaining clear, consistent technical
documentation.Incident, Problem, and Change Management: Own incident and
problem management within an ITIL framework, troubleshooting and
resolving cybersecurity, networking, systems and end-user issues while
analyzing trends to eliminate root causes. Support change management...
For full info follow application link. Crisis Prevention Institute is an
Equal Opportunity Employer of Minorities, Females, Protected Veterans,
and Individuals with Disabilities. *** APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/30A649EF50C24260
