This employee aids in supervising all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC).
Job Responsibilities:
Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel *If applicable
Actively participates in the training of all Customer Service personnel including new hires *if applicable
Monitors the flow of orders to and from the Customer Service Department
Deletes corrects or re-enters patient orders as deemed necessary
Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel
Read and analyze documents such as patient orders
Comprehend pharmacy prescription terminology if applicable
Effectively communicate with co-workers and patients alike
Help with the training of employees if applicable
Calculate figures and amounts in reference to frequency and doses dispensed if applicable
Apply common sense understanding to carry out oral and written instructions
Fairly reprimand and verbally discipline employees according to approved procedures if applicable
Education
and Experience:
High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
Computer entry experience necessary
Physical Demands:
The employee must occasionally lift and/or move up to 10 pounds.
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. AA/EOE, M/F/Disabled/Veterans
