Why Work at DoubleTree by Hilton Midland?

At DoubleTree by Hilton Midland, we don’t just offer jobs. We create opportunities to grow, contribute, and deliver the warm, welcoming hospitality for which DoubleTree is known. Conveniently located along West Loop 250 near the Scharbauer Sports Complex, our full-service hotel offers easy access to Midland’s business community, local attractions, Odessa, and Midland International Air and Space Port. With thoughtfully designed guest rooms, an on-site restaurant, flexible meeting spaces, and signature DoubleTree service, the hotel provides an exciting environment for Curators to build meaningful connections and create memorable experiences for business travelers, families, groups, and the Midland community.

FRONT DESK SUPERVISOR

DEPARTMENT: Front Office
REPORTS TO: Front Desk Manager
STATUS: Non-Exempt

POSITION SUMMARY
The Front Desk Supervisor supports the Front Desk Manager in overseeing daily front desk operations while actively performing front desk agent duties. This non-exempt role assists with training, coaching, and service oversight but does not carry full managerial responsibility. The Front Desk Supervisor leads by example, ensures service standards are upheld and aligned with Coury Hospitality’s culture of service excellence, integrity, and authentic hospitality.

PRIMARY JOB DUTIES

Supervise front desk operations during assigned shifts to ensure smooth guest service
Perform all Front Desk Agent duties, including check-in, check-out, and guest communication
Assist the Front Desk Manager with training, coaching, and onboarding of front desk team members
Serve as the first point of contact for guest concerns and assist with service recovery, escalating issues as needed
Support scheduling coverage, shift assignments, and break coordination as directed
Ensure adherence to front desk procedures, cash-handling policies, and service standards
Assist in coordinating and ensuring timely delivery of guest amenities, welcome gifts, and special requests during assigned shifts
Monitor amenity delivery execution on shift and address delays or issues, escalating concerns to the Front Desk Manager as needed
Monitor lobby and front desk presentation, ensuring a polished and professional environment
Assist with daily reports, audits, and operational checklists
Communicate effectively with housekeeping, bell services, and maintenance to support guest needs
Provide guidance and support to front desk agents while maintaining non-exempt work responsibilities
Follow all hotel security, privacy, safety, and emergency procedures

Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

KNOWLEDGE, SKILLS AND ABILITIES

Prior front desk experience in a luxury or boutique hotel, supervisory experience preferred
Strong communication and interpersonal skills
Ability to lead by example while remaining hands-on in daily operations
Strong problem-solving skills and attention to detail
Ability to multitask in a fast-paced environment
Strong working knowledge of property management systems
Professional appearance and service-oriented demeanor
Ability to work collaboratively with management and team members
Flexibility to work weekends, holidays, and varying shifts

PHYSICAL DEMANDS

Ability to stand for extended periods
Ability to use computers, phones, and standard office equipment
Ability to move throughout the property as needed
Must wear required personal protective equipment per job responsibilities

This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.

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Front Desk Supervisor - DoubleTree Midland

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