Have you ever used a self-checkout in at the grocer you frequent? Played the slots at a Las Vegas Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you’ve answered with a resounding “YES”, then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by: >2,500 global associates, 7 manufacturing sites, 12 corporate offices and 30 service branches.

The Continuous Improvement (CI) Manager will be responsible for leading and sustaining the site’s continuous improvement program for CPI Field Service. This role coaches, leads, and facilitates improvement using proven CI philosophies, training, and tools to deliver measurable results in Safety, Quality, Delivery, Cost, and Growth (SQDCG), aligned with the business’s strategic priorities.

The Continuous Improvement (CI) Manager partners with Service leadership and cross‑functional teams to identify improvement opportunities, remove barriers, and build sustainable internal capability through the development of CI Practitioners (Tool Champions). Leveraging the Crane Business System, the CI Manager ensures improvements are effectively implemented, rigorously measured, and sustained to drive service excellence and business performance.

Responsibilities And Duties

Partner with leadership to define future-state value stream maps that support the strategic priorities of the business; support teams to execute the future state and close performance gaps.
Promote a culture of continuous improvement and strengthen CI knowledge and engagement across the CPI Service organization.
Develop, coach, and support a network of CI Practitioners (Tool Champions) to build site capability and self-sufficiency.
Lead Continuous Improvement Roadmap reviews; support event preparation, metrics definition, and follow-through on action plans.
Develop strong working knowledge of SQDCG standards and metrics; strengthen visual management and performance dialogue.
Ensure appropriate onboarding and CI training is provided to new hires; partner with functional leaders to embed standard work and problem solving expectations.
Conduct audits of completed kaizen events and improvement projects to confirm implementation, effectiveness, and sustainability of results.
Obtain internal certification in core CI tools within 24 months (or demonstrate equivalent competency), including Value Stream Mapping, Standard Work for Flow, Problem Solving, and Transactional Process Improvement.
Provide training and manage the certification process to assure long-term sustainability and adoption of CI tools at the site.
Facilitate, lead, and drive lean/kaizen events to address improvement opportunities identified through value stream mapping and operational priorities.
Coach and mentor leaders and teams in CI principles and change management; reinforce disciplined problem solving and standard work.
Work directly with managers to improve transactional and office processes, aligned to value stream priorities and customer needs.
Prepare concise reports and presentations to communicate progress, outcomes, and decisions to stakeholders; maintain an improvement pipeline and benefits tracking.

Job Requirements

Bachelor’s degree in business administration, Engineering, Industrial Engineering, Operations, or related service or CI experience.
Salary range $90-125K
Demonstrated ability to lead, influence, and motivate at all levels of the organization in a matrix environment.
Advanced data analysis and structured problem-solving skills; ability to translate data into action.
Strong project planning, organization, and prioritization skills; comfortable balancing event work with day-to-day coaching and follow-up.
Excellent oral and written communication skills, including facilitation and presentation to diverse audiences.
Experience in Lean / Kaizen / Continuous Improvement as both a team member and team leader (preferred).
Six Sigma Green Belt or Black Belt (preferred, not required).
High energy and comfort executing multiple initiatives concurrently; bias for action and results.
Ability to establish credibility, make sound decisions, and align work to organizational preferences and priorities.
Results- and people-oriented with sound judgment; ability to balance other business considerations.
Willingness and ability to travel up to 20% (as needed).

Sound interesting? Come see why we are OneCPI!

CPI is part of Crane NXT

Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.

Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

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