Senior Manager, eCommerce Strategy & Operations

Adhesive TechnologiesMarketingUnited States, Rocky Hill, CT, CTFull TimeRegular

About this Position

At Henkel, you'll be part of an organization that's shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, 'all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you'll have countless opportunities to explore new paths and grow.

This position is with our Adhesive Technologies business unit - where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.

Dare to learn new skills, advance in your career and make an impact at Henkel.

What you´ll do

Responsible for driving the performance, optimization, and strategic evolution of Henkel's digital commerce ecosystem

Ownership of website operations, digital experience optimization, SEO strategy, eCommerce marketplace performance, and customer journey improvement to support sustainable business growth

Responsible for leading and developing 3rd party eCommerce (Amazon) capabilities in the region including strategy development and deployment with defined distribution partners

Serve as the bridge between Marketing, Sales, Customer Service, IT, ensuring a seamless and customer-centric digital experience while identifying opportunities to improve conversion, operational efficiency, and commercial performance

Own the overall health, performance, and operational effectiveness of the Henkle B2B eCommerce platform and external regional eCommerce partners

Manage end-to-end website operations, governance, and optimization initiatives

Monitor platform stability, functionality, performance metrics, and customer experience

Lead website enhancement requests and requirements gathering while serving as a key stakeholder for development teams and digital transformation partners

Participate in feature development, roadmap planning, testing, deployment, and continuous improvement initiatives

Drive implementation of self-service capabilities and post-purchase experience enhancements

Collaborate with marketing teams to ensure content supports SEO objectives and customer acquisition goals

Own sales performance, profitability, and overall account health across assigned digital commerce channels and marketplaces

Develop and execute marketplace growth strategies focused on revenue, share growth, customer acquisition, and profitability

Monitor product availability, pricing, promotions, visibility, and content performance

Evaluate and implement emerging eCommerce technologies, AI capabilities, and automation solutions

What makes you a good fit

Bachelor's degree in marketing, Business Administration, Economics, eCommerce, Digital Marketing, or a related field. Master's degree is a plus.

5+ years of direct experience in B2B and/or B2C eCommerce, digital commerce operations, website management, marketplace management, or digital growth roles.

Proven experience managing eCommerce platforms, website operations, SEO programs, and digital customer experiences

Strong understanding of marketplace management, including Amazon Vendor Central, digital shelf optimization, product content, promotions, and advertising

Experience working with website development teams, product owners, and digital transformation initiatives

Demonstrated success driving revenue growth, conversion improvement, and digital channel performance

Strong analytical skills with the ability to translate data into business insights and action plans

Experience with digital analytics, CRO, SEO, CRM, and eCommerce reporting tools

Excellent project management and stakeholder management capabilities

Proven ability to lead through influence across cross-functional teams

Customer-first mindset with exceptional communication and problem-solving skills

Experience with AI-enabled marketing, automation, and digital innovation is strongly preferred

Some benefits of joining Henkel

Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1

Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program

Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement

Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships

Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement

The salary range for this role is $115,000.00 and $137,000.00. This range represents the good-faith minimum and maximum wages the Company reasonably expects to offer for this role at the time of posting. In addition to base salary, this position may be eligible for incentive pay or other forms of compensation, as applicable. The Company also offers a comprehensive benefits package as described above. Actual compensation will be based on factors such as the candidate's skills, experience, education, training, and work location. This posting is intended to comply with all applicable state and local pay transparency laws.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.

JOB ID: 26101257

Job Locations: United States, CT, Rocky Hill, CT

Contact information for application-related questions: talent.acquisition@henkel.com

Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.

Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application

Job-Center: If you have an application already, you can create or log in to your accounthere (https://henkel.csod.com/ats/careersite/login.aspx?c=henkel&site=1&lang=en-US&returnurl=~/ux/ats/careersite/1/home/requisition/88512?c=henkel&lang=en-US) to check the status of your application. In case of new account creation, please use your email address that you applied with.

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