Recruitment / Training Manager (Debt Collections Call Center)

📍 Jacksonville, Florida

We are a rapidly growing consumer financial services company in the debt recovery space, expanding our operations across multiple markets. As we continue to scale, we are seeking a Recruiter / Trainer to support the growth and development of our collections team in Jacksonville, FL.

This role is responsible for both talent acquisition and employee development, ensuring we attract high-quality candidates and equip them with the tools, training, and coaching needed to succeed. The ideal candidate brings hands-on experience in collections or call center environments and is comfortable operating independently in a fast-paced setting.

Key Responsibilities

Lead full-cycle recruiting for collections agents and support staff across multiple locations
Develop and execute sourcing strategies to build a consistent pipeline of qualified candidates
Screen, interview, and assess candidates for both performance potential and cultural fit
Design, deliver, and continuously improve onboarding and training programs
Train employees on collections strategies, systems, compliance requirements, and call performance
Provide ongoing coaching and support to employees and managers to drive performance improvement
Partner with Operations and Compliance leadership to align hiring, training, and performance expectations
Track recruiting and training metrics and use data to improve outcomes
Establish and refine processes, documentation, and training materials to support scalability.

Qualifications

3+ years of experience in recruiting, training, or a combined role within collections or a call center environment
Strong understanding of debt collection practices, regulatory requirements, and performance drivers
Proven ability to manage multiple priorities and work independently with minimal supervision
Excellent communication, presentation, and interpersonal skills
Strong organizational skills and attention to detail
Ability to motivate, coach, and develop employees at various experience levels

What We Offer

Competitive salary with performance-based incentives
Health, dental, and vision insurance
401k match
Paid time off and company holidays
Opportunity for career growth within a rapidly expanding organization
Collaborative and performance-driven work environment

About the Role

This is a high-impact position that plays a critical role in shaping team performance and supporting the company’s continued growth. The Recruiter / Trainer will serve as a key partner to leadership and will have the opportunity to build scalable processes that directly influence hiring quality and employee success.

National Recovery Associates, Inc.

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